Excess vibration is hard on the machine and your floor. Three checks resolve the vast majority of cases.
Remove the Shipping Bolts
New front-loaders ship with transit bolts that must come out before first use.
Fix: Check the back panel for bolts and remove them — the manual shows their location.
Level the Machine
An unlevel washer rocks and amplifies spin vibration.
Fix: Adjust the feet with a spirit level and tighten the lock nuts.
Balance the Load
A single heavy item like a bath mat throws the drum off balance.
Fix: Wash bulky items with a few smaller pieces to keep the load even.
Not sure what's wrong? Book online — every visit includes a free diagnosis.